WineRatings+ requires a monthly subscription to access. Your subscription is tied to your Apple ID, and should carry over between devices that are signed into the same Apple account. If you believe you have a valid subscription and are receiving this message in error, here are some tips to troubleshoot:


Please note that WineRatings+ is a separate subscription from Wine Spectator Magazine and WineSpectator.com. With a powerful mobile-optimized search engine and a bevy of features unique to the app, think of WineRatings+ as your wine guide on-the-go. Not already a subscriber? Try it free for 30 days and see for yourself!

 

Check your account to confirm whether or not your purchase through Apple's App Store was processed:

  1. Launch the App Store on your iOS device

  2. Tap your profile image to view your account details

  3. Tap “Subscriptions”

  4. Confirm that the WineRatings app appears on the “Active” list and is not "Expired"

    1. If a WineRatings+ monthly subscription is not there and you have not received any confirmation of a charge, it's possible that the purchase was interrupted and not completed. 

    2. If WineRatings+ monthly subscription is not there and you have received a confirmation email from the App Store that you have been charged $2.99, please contact Apple Support. The App Store handles all the billing, and unfortunately we do not have any means of accessing your account.

    3. If a WineRatings+ monthly subscription is there and it says “Expired”, you may need to replenish the funds in your account or update your credit card information. Make sure the auto-renewal option is set to ON to avoid a lapse in access.

    4. If a WineRatings+ monthly subscription is there and it is active, it should show a date upon which your one-month subscription ends and the account needs to be renewed. The auto-renewal option should be set to ON to avoid a lapse in access.

 

If you see that WineRatings+ appears on the "Active" list and confirm that auto-renewal was set to ON but still cannot access your subscription, then please go to Settings on your device and check the following:

  1. Check that the time on your device is correct to within 1 minute. If it is not, you might need to perform an Apple  software update on your device.

  2. Make sure in-app purchases are enabled. From your device's home screen, please go to Settings, then General, then Restrictions. Scroll down to the section for "Allowed Content." There you can toggle In-App Purchases from "Off" to "On," to allow subscriptions.

  3. Follow the steps on this Apple Services Support Page

 

If those were both correctly set, our customers report that following these steps usually resolves any issues:

  1. Delete the app from your device(s) 

  2. Download it again from the App Store

  3. Tap “Restore Subscription” to fetch the App Store receipts associated with your account

  4. Force close the app (here’s how to easily find it) and reopen.

 


Changed regions or time zones: If you've relocated, or changed your Apple ID's country or region settings since originally starting your WineRatings+ subscription:


Even if you relocated long before you began experiencing difficulty logging in, the problem might still stem from a change of location.

 

As per Apple support: 

  1. Make sure the date and time on your device are set correctly for your time zone.

  2. Before you update your location, you must spend your store credit, cancel your subscriptions, and get a payment method for your new country or region.

  3. If changing location might explain the issue, it may be possible to change the Apple ID location back to the original one in order to access WineRatings+.

  4. For further assistance with these steps, please contact Apple Support 

     



If none of the above has helped you regain access, please contact us by opening a new support ticket either here or through the WineRatings+ app. To help our developers investigate your issue more quickly, we ask that you include the exact wording of any error message(s) you received, what steps you have taken to troubleshoot, your Apple device model, and your device’s software version (here’s how to easily find it).